·
Facilitated an organization-wide assessment of strategic goals and
objectives for the partners of a rapidly-growing accounting firm. Project
included development of an aligned marketing plan, reassignment of management
responsibilities, and coaching for senior partners.
·
Redesigned the sales management system for a major personal
products company. Activities included improvements to the performance evaluation
system, facilitation of cross-departmental teams, and modifications to IT
systems in support of organizational change.
·
Redesigned the process a high tech company uses to announce new
products and services to its internal and external customers. Process
improvements raised customer satisfaction ratings more than 60%, increased
efficiency of work teams at sites nationwide, and resulted in significant
changes in job responsibilities for key employees.
·
Analyzed and redesigned the sales and marketing operations of a
major manufacturer of vision care products. Changes led to an increase in sales
force efficiency of more than 20% and savings of $4.5 million yearly.
·
Facilitated strategic thinking retreats for leading firms in a
variety of industries, including Oglethorpe Power, BellSouth Information
Systems, Champion International, and CRSS Strategic Consultants.
·
Redesigned the administrative operations of the Delaware Division
of Social Services. The project, one of only three such redesigns
nationwide, will support a single caseworker client interface and revolutionize
the delivery of social services to Medicaid, AFDC, and other Federal and state
aid recipients.
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