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Work Flow Design, more recently
termed Business Process Reengineering, is a complete renovation of the
processes people use to achieve results. The premise is to link the outcomes
people produce not the activities they perform, in a chain through the
organization. Each outcome must link seamlessly to the next operation in the
sequence.
The process begins with
identification of external and internal customer requirements and the sequence
of events necessary to produce them. The events are organized to meet the
external customer requirements. Work activity within each event is organized to
meet the requirements of the next event—the internal customer. The objective
is to streamline the flow of service or product through the sequence and
eliminate unnecessary work. Effective workflow design allows people to
work smarter, without requiring them to work harder.
The Work Flow Design process
will enable you to:
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Specify outcomes based on customer requirements
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Design work–flow(s) around desired outcomes
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Combine tasks into meaningful work units
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Create process–based teams
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Create information systems to coordinate workflows
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Establish measurements to monitor outcomes
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Decentralize work–related information
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Build process controls directly into workflows
·
Localize decision making.
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